Arrow Fast Five: Q&A with Iris Dinse
Iris Dinse is the Sales Operations Manager at Arrow ECS ANZ. Get to know Iris and discover her value-add in this quick Q&A.
1. Tell us about your role as Arrow’s Sales Operations Manager.
As Sales Operations Manager I support and lead my team to provide high quality customer service within a high performing environment. As a trusted partner of our customers, we engage with our vendors as well as Arrow’s Internal Sales Representatives, logistics and accounts teams to deliver the best outcomes for all stakeholders. Our commitment is to go above and beyond to exceed expectations.
We are constantly looking for solutions outside the box when it comes to service delivery, and we’re not afraid to question the status quo to improve processes and efficiencies.
I also provide my team with regular coaching and mentoring, which is something I’m really passionate about.
2. How has your career progressed to where it is now?
After I completed my apprenticeship in trade with a focus on import and export, I pursued a qualification in Industrial Business Management. This foundation has allowed me to succeed in cross-functional roles throughout my career. Prior to Arrow, I held various management roles within the customer service, purchasing and logistics.
3. What drew you to the world of IT?
I have been working within an IT-related industry for many years, providing solutions for critical cooling. Arrow drew my attention based on its reputation of being a leader in the IT world and always moving forward. Their honesty and respect for people is outstanding. Above all, the people I get to work with are great.
4. What do you enjoy doing when you’re not working?
I enjoy travelling and meeting new people as well as experiencing local food. In my spare time at home, I aim to be outside as much as possible, going for a tandem ride or playing golf.
5. What would you do if you weren’t working in IT?
If Australia would introduce dual education for commercial apprenticeships, I would enjoy contributing to it. The system allows apprentices to work within a company and learn about all aspects of business processes, while schools provide the theoretical knowledge. Luckily, I can tie aspects of this into my daily work at Arrow.
At Arrow, we are passionate about translating complex technology into tangible solutions that guide innovation forward.