End User Helpdesk

ChannelSupport gives you the resources you need to meet customer support service level agreements (SLAs). A 24×7 technical assistance centre minimises customer downtime and gets your customer back up and running again sooner.

We help you manage a complex install base with multiple vendor solutions, licences, and devices, so you can get on with the business of managing customer relationships.

Benefits to You

ChannelSupport helps you support your customers’ infrastructure, delivering on SLAs, letting you offer superior customer service. We provide expert certified technical engineers, advance hardware replacement, and product lifecycle management, as well as telephone and email support.

Certified technical engineers

Certified technical engineers

An expert team delivers high-quality support that gets customers up and running faster.
24x7 availability

24x7 availability

ChannelSupport is available any time of the day or night. We’re there when you need us.
Agreed SLAs

Agreed SLAs

We deliver on service level agreements, giving you and your customers peace of mind.
Vendor Authorised Support Centre

Vendor Authorised Support Centre

We are a 24x7x365 Authorised Support Centre for Avaya, Palo Alto Networks and Unify with a local team that can solve your support issues.
Resources allocated appropriately

Resources allocated appropriately

ChannelSupport uses a four-level system to determine the severity of customer issues and determine how many resources to allocate.
Support online, via phone or email

Support online, via phone or email

Customers can log their support ticket online, email support-anz@arrow.com or call 1300 247 877 (Australia) or 0800 327 877 (New Zealand).

24×7 TAC to support your customers

ChannelSupport lets you support all of your customers, no matter how limited your resources may be. Experienced, certified technical engineers are on call 24×7 to provide support and, if necessary, hardware replacement, so you can carry on developing and nurturing strong customer relationships.

  • 24×7 phone and email support from a team of certified experts
  • Support for complex install bases with multiple vendor solutions, licences, and devices
  • Support delivered according to service level agreements
  • ChannelSupport is an Authorised Support Centre for Avaya, Palo Alto Networks and Unify

Want to know more?


Contact Sales

Providing channel support to hundreds of partners across Australia and New Zealand

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