Advance Hardware Replacement

Hardware could fail unexpectedly; what do your customers plan to do if it happens to them? If your customer’s hardware fails, you can be there for them. FireBlanket offers comprehensive advance hardware replacement options so you can give your customers rapid replacement with loan equipment and pre-configured replacement units.

To get help, activate your FireBlanket contract by calling the FireBlanket Hotline on (AU) 1300 663 972 or (NZ) 0508 HELP (0508 324 357).

Benefits to You

Choose from four response levels to suit your customer’s budget and needs.

Next business day

Next business day

Help manage your customers’ tight budgets with our next business day service.
8x5x4

8x5x4

Be there for your customers with response times within four hours when they contact you during normal business hours.
24x7x4

24x7x4

Step up the response times and minimise downtime with hardware replacement within four hours no matter when the customer needs you: 24 hours a day, seven days a week.
Onsite spares unit

Onsite spares unit

Get extra peace of mind with spare parts held onsite for even faster recovery times.
Customer assurance

Customer assurance

We collect the faulty unit and return it on behalf of the customer to the manufacturer at no extra cost.
Flexible finance options for resellers

Flexible finance options for resellers

We offer flexible finance options to help you win business that may be beyond your normal funding ability.

Peace of mind with FireBlanket

FireBlanket lets you support your customers at a moment’s notice if their hardware fails, with a range of support options available.

  • We ship a replacement or a loan unit until the customer’s replacement unit arrives
  • We collect the faulty unit and return it to the manufacturer at no extra cost
  • Professional services help keep customers’ hardware up and running
  • Flexible contract terms and pricing available

Want to know more?


Contact Sales

Providing channel support to hundreds of partners across Australia and New Zealand

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